Best Friends Pet Market Privacy Policy


Best Friends Pet is committed to protecting your privacy at all times. The information we collect about you when you register online is used only to process your orders and to provide a more personalized experience on our online shopping site. The collection of information that is provided from you when you register to place an order or participate in promotions or contests typically requires the following information: your name, e-mail address, billing information, mailing address and phone number. This benefits Best Friends Pet and you in the following ways:

  • This allows us to inform you of sales, rewards points and or coupons.
  • This allows us to process your transaction quickly and confirm by email, and if we need to, communicate with you by phone or postal mail.
  • This allows us to quickly respond to your customer service requests and inquires.
  • This allows us to personalize your online shopping experience and bring to your attention products that you are most interested in.
  • This allows us to invite you to participate in contests and promotions, or other site features.
  • This allows us to share the powerful aspects of online shopping. If you decide to opt-in either to our e-mail or newsletter, we also will send you periodic money saving promotional e-mails. If you would no longer like to receive e-mail, please scroll down to the “How can you opt-out”, to remove or change information you have trusted to Best Friends Pet section below.

Privacy & Security

Best Friends Pet takes personal information very seriously. We implement a variety of safety measures to guard the integrity of your personal information. Your personal information is compartmentalized behind secure computer networks and can be only accessed by owner management exclusively keeping your information confidential. All information that is sensitive credit information is encrypted with 128-bit Secure Socket Layer (SSL) technology to secure and safeguard your information. This information can only accessed from stated management.

We do not keep credit card information on file. At any point if you are hesitant about providing your credit card information we would be happy to assist you by phone or email. Our contact information is found by clicking the “Contact Us” link.

Best Friends Pet will NOT share or sell your information. Your information is used solely to process your order and to ensure accuracy with payment.


From time to time, with your permission, we may send out email messages alerting you that new products are available, to remind you about promotions, or to ask for your feedback. In addition, you will receive communication from us either by phone or email 1) if you contact us or a particular reason, 2) after placing and to receive orders, or 3) we need to contact you for administrative purposes. Administrative emails will not contain promotional materials.

Log Files and Cookies?

Understanding who our customers are and the products they are interested in helps us make improvements to our site. We use log files and cookies to gain a better perspective of our customers’ needs. Log files are computer records of usage activity. Cookies are small pieces of data designed to be a reliable mechanism for websites to remember meaningful information such as items in a shopping cart. When you place an online order with Best Friends Pet, you will be asked to create an account that requests your name, mailing address, phone number and email address. Log cookies can be deleted by you after every transaction or turned off in your browser.

Correcting/Updating your personal information

After becoming a Best Friends Pet subscriber you may correct your personal information by clicking on the “My Account” link, entering your I.D. and password, then by clicking the “Edit Information” button. The changes you make will be reflected in our databases instantly. Should you wish to deactivate your account, please contact our helpful sales support team through the “Contact Us” link.

Security Agreement

You agree to maintain the security of your password and account and other confidential information relating to the use of your account on the Best Friends Pet online store. You agree to be responsible for all billing charges resulting from the use of your account on the site including charges resulting from unauthorized use of your account prior to you taking steps to prevent such occurrences by notifying Best Friends Pet and while at the same time changing your password.